Summary: AC 365 takes your privacy seriously. We do not sell your data, we do not retain unnecessary information, and we always give you full control over your own data.
1Introduction and scope
This privacy policy applies to the ac365.wine website and all associated AC 365 services. It explains in detail how your information is handled when you create an account, use our services, or contact customer support.
This policy has been written in plain, straightforward language with AC 365's Bangladeshi users in mind. We have deliberately avoided complex legal terminology so that every point is easy to understand. By using this site, you are considered to have agreed to this policy.
Good to Know: This policy may be updated at any time. You will be notified at your registered email address for any significant changes.
2What data we collect
AC 365 collects data from two sources: information you provide directly, and data gathered automatically as you use the platform.
Information You Provide
- Full name and date of birth (for age verification)
- Email Address & Mobile Number
- Home address (where required)
- National ID number (collected during KYC verification)
- Mobile banking account number (for payment purposes)
Automatically collected data
- IP Address & Device Type
- Browser Information & Operating System
- Platform activity logs (pages visited, time spent)
- Game history and transaction records
| Data type |
Reason for collection |
Mandatory? |
| Name & Date of Birth |
Identity and age verification |
Yes |
| Email Address |
Communication and account security |
Yes |
| Mobile number |
2FA and payment verification |
Yes |
| National ID card |
KYC identity verification |
On withdrawals |
| Browsing Logs |
Security & Experience Improvement |
Automatic |
3How Your Data Is Used
AC 365 uses collected data solely for specific, legitimate purposes. Every reason your data is used is clearly stated below.
- Account management: Login, password recovery, and account security.
- Service delivery: Game operations, payment processing, and bonus distribution.
- Legal Obligation: Compliance with AML (Anti-Money Laundering) and KYC regulations.
- Security Assurance: Fraud detection and prevention.
- Service improvement: User experience analysis and improvement.
- Relevant communications: Important updates, offers, and security-related notices.
Clear stance: Your data will never be shared with advertisers, third-party marketers, or data brokers.
4Who your data may be shared with
AC 365 does not typically share your data with third parties. However, there are a limited number of situations where this may be necessary.
Limited exceptions where data may be shared:
- Payment processor: Only the information necessary to complete a transaction (e.g., bKash, Nagad).
- Game providers: Technical server connections required to run games — not personal data.
- Legal obligations: Data may be disclosed in lawful compliance with valid requests from government authorities.
- Security threats: When required to address serious fraud or cyber attacks.
Even in these cases, we share only the minimum information necessary. Strict confidentiality agreements are in place with every third party.
5How we protect your data
AC 365 uses industry-leading technology and practices to keep your data secure. This isn't just a claim — every measure is regularly tested and verified.
- All web traffic is secured with 256-bit TLS encryption.
- Passwords are stored with bcrypt hashing — no one can view them.
- Database servers are isolated from the public internet.
- Two-factor authentication (2FA) is available to all members.
- Both automated and manual security audits are conducted on a regular basis.
- Automatic real-time alerts for suspicious activity.
Your responsibilities: Keep your password confidential and avoid logging in over public Wi-Fi. If you notice any suspicious activity on your account, contact support immediately.
6Cookie Policy
Cookies are small text files stored in your browser. AC 365 uses cookies to enhance your experience and keep the platform running smoothly.
Essential cookies Mandatory
Used to maintain login sessions and verify security. The website cannot function without these.
Performance cookies Optional
Used to analyse page load speed and crash reports. No personal data is collected.
Functionality cookies Optional
Remembers your language preference and display settings to deliver a personalised experience on return visits.
Analytics cookies Optional
To understand which games or pages are most popular. Aggregated data only — not personal.
Optional cookies can be disabled at any time from your browser settings, though some features may be limited as a result.
7How long your data is retained
AC 365 does not retain any data longer than necessary. A specific retention period is defined for each type of data we hold.
- Account data: for the duration of the account plus 5 years after closure (as required by law).
- Transaction records: 7 years (as required by financial regulatory authorities).
- Game logs: 3 years.
- Customer support conversations: 2 years.
- Analytical cookie data: retained for a maximum of 13 months.
Please note: After an account is closed, certain data must be retained for a specified period due to legal requirements. This is a statutory obligation.
8Your data rights
AC 365 believes every member should have complete ownership over their personal data. All of your rights are outlined below.
Right to access
You may view the data we hold about you at any time.
Right to correction
You may request corrections to any inaccurate or outdated information.
Right to erasure
You may request deletion of your data unless we are required to retain it by law.
Right to Restrict Processing
You may request that the use of your data be restricted to specific purposes.
Right to data portability
You may request a download of your data in a structured format.
Right to object
You can opt out of marketing communications at any time.
To exercise these rights support@ac365.wine Send us an email. We will respond within 30 days.
9Child protection policy
AC 365 strictly refrains from serving anyone under the age of 18. To our knowledge, we do not collect any data from minors.
If a parent or guardian believes their child's information has been collected by mistake, please notify our support team immediately. We will delete the data and close the account without delay.
To parents and guardians: Use parental controls to keep your children away from online gaming platforms.
10Policy updates and contact
AC 365 may update this privacy policy from time to time due to changes in our services, legal requirements, or technical updates.
- Minor updates: only the revision date on this page will be changed.
- Major changes: registered email holders will be notified 30 days in advance.
- Continued use of the platform after any changes have taken effect will be considered your acceptance of the updated policy.
Contact us: For any privacy-related questions or requests support@ac365.wine Write to us at
Frequently Asked Questions
Key questions about registration and payments
Registration only requires three things — a valid email address, a mobile number, and your full name. You will also need to provide your date of birth, as we verify age during sign-up. The entire process typically takes no more than two to three minutes. No national ID or other documents are needed at registration — these are only required later for KYC verification when making large withdrawals.
Deposits made via bKash or Nagad are typically credited instantly — within just a few seconds. Occasionally, network congestion or technical issues may cause a delay of up to 15 minutes. If your funds have not arrived after 30 minutes, please contact our support team via live chat or email with your deposit Transaction ID (TrxID). We generally resolve such issues within an hour. Your money is never lost.